FAQs

Orders are typically sent within 2 days of payment being received, not including weekends or public holidays.

We do travel in our caravan so please check the home page where we will display if we are off travelling. In this case we are not able to ship orders during the dates noted on the home page.

An email is sent upon ordering. Please check your SPAM folder. Please contact us if you still have not received your order email.

Alternatively you can see all your orders on your My Account page once you have logged in.

If you have any problems please reach out to Debra using the email debra@stringandscissors.com.au

If there is a whole item missing from your order please let us know and we will send it out.

For destash items, if there are less items in a pack than expected (e.g. 9 instead of 10) please let us know and we will refund the difference on a pro-rata basis. We are only human and occasionally may miscount items.

That is not a problem. Use the email webdebra@icloud.com to pay directly via PayPal.

Provided the order has not been shipped you may lodge subsequent orders without paying double postage. Please reach out to Debra using the email debra@stringandscissors.com.au and let her know. Once the next order has been lodge, the postage amounts will be adjusted and where necessary. Debra will advise you via email of the new total.

If you have selected to pay by Bank Transfer on the first order please do so on subsequent orders and then wait for Debra to advise you of the new total.

If you have selected to pay via PayPal on the first order then the payment would have already been made. Please select Bank Transfer for subsequent orders. Once the order total has been advised you can still use PayPal to pay for the order directly.

Provided the order has not been packed or shipped you may cancel your order. Please advise us immediately if you are wishing to cancel.

We do not accept returns unless the product was faulty. This excludes any destash craft items. These are purchased “as is”. If you have any concerns about your purchase please contact us immediately. Please read our Terms & Conditions before ordering.

You may see sewn items marked as “second”.

Seconds are items that are made but we feel they are not perfect but are still usable. For this reason we have chosen to sell them at a discount rate rather than throw them out. The imperfections are not able to be fixed and might be labels sewn on upside down, zipper tabs not perfectly placed or item may need more quilting. Items that fall into this category are clearly marked SECOND on the listing.

Seconds are purchased “as is’ and are not able to be returned.

We ship via Australia Post. All our orders are shipped as parcels with tracking so you will always know where your parcel is. You will receive your tracking number once your order is shipped.

We accept payment via PayPal or Direct Debit to our bank account. Please use your order number and surname when depositing to our bank account.

Our bank account details are shown on your order, either on the email or on your order page.

No, I am not registered for GST and do not collect or pay it. The threshhold for GST in Australia is $75,000 per year. Businesses earning less than that per year can choose not to register for GST and are exempt from collecting it.

Debra is a lifelong sewer, quilter, knitter and crafter. She is located in the north of Brisbane.

All our sewn items are hand made by Debra. We also sell vintage items and upcycled items. All the work is done by Debra.

Destash items are craft products and are not handmade.

Our products are made by Debra in her smoke-free pet-free environment to ensure you are getting the best quality product we can deliver.

Most of our sewn pieces are made with Moda fabric. Why? It is a high quality quilting fabric that sews beautifully and will last.

Our products are sewn with Rasant thread. Why? Rasant is a polyester/cotton core spun thread with a smooth and textile surface. With the combination of 50% polyester and 50% cotton, Rasant core spun thread is extremely high performing. It is perfect for making your sewn items last.

We are a micro business. We do not buy wholesale. Most of our raw materials for sewing are sourced from other locally owned small businesses, particularly in Queensland.